Explain the program Citizen's account In an official statement via the (X) platform, the position regarding the eligibility results for beneficiaries who appeared with the status “eligible” on October 29, 2025, indicating that these beneficiaries will be included in the next support payment on November 10, 2025.
Eligibility status: “Eligible”
For beneficiaries who received a “qualified” result on October 29, 2025, the Citizen Account Program confirmed that they will be included in the scheduled support payment on November 10, 2025. This update confirms the activation of support for eligible beneficiaries on its scheduled date.
Eligibility status: “Not eligible”
Conversely, the program emphasized that beneficiaries who received a “not eligible” status must take steps to rectify their situation. These beneficiaries are advised to submit a formal appeal regarding the reason for ineligibility through their accounts on the Citizen Account platform.
Steps to appeal
Accessing the beneficiary's account on the Citizen Account website.
Go to the “Eligibility Study” section of the account.
Select “Submit an objection” and follow the instructions to explain the reason for ineligibility.
The data must be updated if the reason relates to modifying or correcting personal or family information.
Deadline for submitting an objection:
The program emphasized the importance of adhering to the 90-day deadline for submitting appeals, starting from the date the eligibility result is issued. Any delay in submitting an appeal or updating information may result in a delay in the appeal's acceptance and consequently affect the support due.
Advice for beneficiaries
Beneficiaries should regularly monitor their eligibility status through their Citizen Account Program accounts and ensure the accuracy of the information provided to avoid any issues receiving their monthly support payments. It is also advisable to submit any objections within the specified timeframe to ensure the support payments are activated as quickly as possible.
Summary: The Citizen Account Program is an important source of support for low-income families in Saudi Arabia, and it allows beneficiaries to submit objections and correct their data through simple steps, ensuring that support reaches those who deserve it on the specified dates.
